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Effect of the COVID-19 Pandemic on Patient Satisfaction

COVID-19 Research Area(s): Healthcare Delivery & Policy

The COVID-19 pandemic and resulting control measures such as physical distancing, quarantine/lockdown, and non-essential service closures have caused drastic lifestyle and clinical care changes for diabetes patients. This study aims to determine whether the pandemic has affected patient satisfaction (measured through the validated Patient Satisfaction Questionnaire). The PSQ assesses patient satisfaction with technical quality, interpersonal manner, communication, time with doctor, and care accessibility. We hope the results from this study will inform clinicians on how to provide a high standard of care to diabetes patients in the current and future pandemics.